Refund and Return Policy

 

Thank you for shopping at Framedope.com! We are committed to providing you with the highest quality products and exceptional customer service. Please review our refund and return policy below:

All Sales Are Final

At Framedope.com, all sales are final. Once an order is placed and processed, it cannot be canceled, returned, or refunded. We encourage you to review your order details carefully before completing your purchase to ensure that you are selecting the correct items.

Damaged Items

We understand that sometimes items may arrive damaged despite our best efforts to ensure safe delivery. If you receive a product that is damaged, we are here to help.

To be eligible for a replacement of the damaged item, please follow these steps:

  1. Inspect Your Order Promptly: Please inspect your order upon receipt. If you notice any damage, take photos of the damaged product and the packaging.
  2. Contact Us Immediately: Email us at dealer@framedope.com within 24 hours of receiving your order. Include your order number, a description of the damage, and the photos you took.
  3. Return Instructions: Our customer service team will review your request and, if approved, will provide you with instructions on how to return the damaged item.
  4. Replacement: Once we receive the damaged item, we will process your replacement order. Please note that we can only offer replacements for damaged items; we do not provide refunds. If the item damaged is an original painting that cannot be replaced, a refund will be processed once item is returned.

We appreciate your understanding and cooperation. Our goal is to ensure that you are completely satisfied with your purchase from Framedope.com. If you have any questions or need further assistance, please do not hesitate to contact us.

Thank you for choosing Framedope.com!

Sincerely,

The Framedope Team

 

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