Terms & Conditions

Returns and refunds

Should you receive an incorrect or faulty product, please immediately contact us and we can arrange, as appropriate, either a goods exchange, refund or gift voucher replacement. Goods will not be accepted for return or refund later than 30 days of your receiving the goods.

If you receive any product that is damaged, we will send you a replacement as soon as possible (depending on product availability) once we have received return of the damaged product. If your product is lost during shipment we will send you a replacement (depending on product availability) once we have waited for the maximum delivery time to expire. All replacement items for lost or damaged products will be shipped at our cost.

No refunds or exchange on products unless faulty.

If you are to receive a credit, this will be processed within 5 working days of our receipt of the goods. To aid in the return process, please keep the original shipping package.

Note: Shipping charges will only be refunded in the case that an error was the fault of the Framedope.com.

Your order can not be cancelled once the order has been placed. The return policy conditions above will apply.